TERMS & CONDITIONS OF SERVICE
Company Details
Mamma Yam Ltd
Sopers House, Sopers Road
Cuffley, EN6 4RY
đź“© [email protected]
1. Introduction
These Terms and Conditions (“Terms”) govern the provision of services by Mamma Yam Ltd (“the Company”, “we”, “our”, “us”). By purchasing, enrolling in, or engaging with any of our services, you (“the Client”, “you”, “your”) agree to be bound by these Terms in full.
These Terms constitute a legally binding agreement between you and Mamma Yam Ltd.
2. Services Provided
Mamma Yam Ltd provides coaching, mentoring, consultancy, training, and done-for-you services, including but not limited to business growth, strategy, marketing, sales, operations, mindset, and educational programmes.
Services may include:
Online and/or in-person coaching sessions
Group programmes and memberships
Digital content, resources, and training materials
Community access and support
The exact scope of services will be outlined at the point of purchase or enrolment.
3. Payment Terms
3.1 Fees
All fees are payable in full unless otherwise agreed in writing. Prices are stated exclusive of VAT unless specified.
3.2 No Refund Policy
All payments are non-refundable. By purchasing our services, you acknowledge and agree that all sales are final and no refunds will be issued under any circumstances.
3.3 Payment Plans
Where payment plans are agreed:
The full programme fee remains payable
Instalments must be paid on or before the agreed due dates
Failure to pay an instalment may result in immediate suspension of access and/or the remaining balance becoming due in full
3.4 Late or Missed Payments
If payment is not received by the due date:
Access to services may be suspended
Late fees may be applied
Outstanding balances may be referred to a debt collection agency
Any recovery or legal costs incurred will be the Client’s responsibility
4. Rescheduling, Attendance, and Cancellations
4.1 Company Changes
Mamma Yam Ltd reserves the right to reschedule, amend, or cancel sessions, events, or programmes with reasonable notice. Where possible, alternative arrangements will be offered.
4.2 Client Rescheduling
Clients must provide a minimum of 48 hours’ written notice to request rescheduling of a session. Rescheduling is subject to availability and not guaranteed.
4.3 No-Shows & Late Cancellations
Failure to attend a scheduled session without 48 hours’ notice will result in the session being forfeited. No replacement or refund will be provided.
4.4 Termination for Non-Engagement
The Company reserves the right to terminate access to services where there is repeated non-attendance, lack of engagement, or disruption, without refund.
5. Client Responsibilities
Clients agree to:
Attend sessions punctually and prepared
Engage fully with the programme
Complete assigned actions where applicable
Provide accurate and honest information
Take full responsibility for their own decisions and outcomes
6. Intellectual Property
6.1 Ownership
All content, materials, frameworks, videos, documents, templates, and resources provided remain the sole intellectual property of Mamma Yam Ltd.
6.2 Permitted Use
Materials are provided for personal use only and may not be copied, reproduced, distributed, sold, or shared without written consent.
6.3 Breach
Unauthorised use constitutes a material breach and may result in termination of access and legal action.
7. Photography & Videography
By participating in any programme, event, or session, you consent to the recording of audio, video, and photographs for professional use, including marketing, education, and promotional purposes.
If you do not wish to be recorded, you must notify Mamma Yam Ltd in writing prior to commencement of services.
8. Term and Termination
8.1 Term
Contracts run for the duration agreed at purchase. Clients may not unilaterally terminate once payment has been made.
8.2 Company Termination
Mamma Yam Ltd may terminate services immediately where a Client:
Breaches these Terms
Fails to make payments
Engages in unlawful, unethical, abusive, or disruptive behaviour
No refunds will be issued following termination.
9. Limitation of Liability
9.1 No Guarantees
The Company does not guarantee specific outcomes, financial results, or success. All services are educational and advisory in nature.
9.2 Liability Cap
To the fullest extent permitted by law, our total liability is limited to the amount paid by you for the services.
9.3 Exclusions
We are not liable for indirect, incidental, or consequential losses, including loss of profits, revenue, or business opportunities.
10. Confidentiality
Clients agree to maintain confidentiality of:
Programme content
Business strategies
Proprietary frameworks
Other participants’ information
Unauthorised disclosure is a material breach and may result in termination and legal action.
11. Non-Disparagement
Clients agree not to make false, misleading, or disparaging statements about Mamma Yam Ltd, its services, or representatives, including on social media or public forums.
Any concerns must be raised directly with the Company in good faith before public commentary.
12. Data Protection
12.1 GDPR Compliance
We process personal data in accordance with UK GDPR.
12.2 Data Use
Data is used for service delivery, communication, and administration. We do not sell personal data.
12.3 Client Rights
Clients may request access, correction, or deletion of data, subject to legal obligations.
13. Force Majeure
The Company is not liable for failure or delay caused by events beyond reasonable control, including natural disasters, illness, government action, or technical failures.
14. Amendments
Mamma Yam Ltd reserves the right to amend these Terms at any time. Updated Terms will be communicated, and continued use of services constitutes acceptance.
15. Governing Law & Disputes
These Terms are governed by the laws of England and Wales.
Disputes shall first be addressed through mediation, failing which they will be resolved exclusively in the courts of England and Wales.
Contact Information
For queries relating to these Terms, please contact:
Mamma Yam Ltd
Sopers House, Sopers Road
Cuffley, EN6 4RY
đź“© [email protected]
By engaging with Mamma Yam Ltd, you confirm that you have read, understood, and agreed to these Terms and Conditions.